ORDERING INFORMATION

We accept all major credit cards, bank transfers, and PayPal payments. A PayPal account is not required to pay with credit card. Funds are in Canadian currency. US or foreign currency exchange rate will be converted on your credit card statement.

Shipping is based on an average cost of shipping to an address anywhere in North America. If you prefer a more exact quote to ship to your address, please let us know. We ship all packages expedited to Canadian and US destinations. Please contact us for International orders, as rates may change. Allow 5 - 10 days for shipping to Canada and the US. In most instances, we ship light packet envelopes that include $100 insurance coverage and provides a tracking number. If you would like your package sent by registered mail, or to include a signature upon delivery, please email us for a quote. This option is especially recommended for International orders.

Purchase amount:Shipping cost:
$0.01 – $32.99$4.00 CDN
$33.00 – $49.99$5.00 CDN
$50.00 – $66.99$6.00 CDN
$67.00 – $84.99$8.00 CDN
$85.00 +$10.00 CDN

Your collars are usually handcrafted and delivered in the mail within 5 - 10 days of payment. We will update you if your order will be delayed due to waiting for shipment of materials.

In the case where you order a collar and that collar or specific design sells out or becomes unavailable, we will contact you with other options.

We try to respond to all emails in 1-2 business days. Emails coming in on weekends may not be answered until Monday.

RETURN POLICY

Even exchanges are only given in the case of defective or damaged merchandise and given on a per-case basis within 14 days of invoice date. While unlikely, should you receive your collar and find any defect in the construction, design, or flaw, etc., please contact us via email and explain the problem. The collar must be returned, and we will either exchange it for another of the same value, or offer a credit for the purchase price only.

As every dog wears their collar differently and because of the range of fabrics we use, we do not guarantee fabric against normal wear and tear, but if you have a problem with stitching, we will be happy to repair it (a repair charge may apply). Although we use high quality buckles, we do not guarantee the buckles against breakage with wear. Buckle collars are not recommended for use as tie out collars, but to be used as walking and house collars only.

Return Policy on all other collars: We do not refund or return collars based on incorrect sizing, changed mind, color not right etc. Each collar is cut and made to your order, so please make sure you check measurements, ask questions, and are happy with your selections before you make a final purchase. Contact us if you have any questions about our products.

Disclaimer: The purchaser and user of our products acknowledges and accepts all responsibility for the proper use and for determining the suitability of our products for their individual applications. Inspect collars and leashes at each use to ensure that it remains in good condition, and replace when required.